Contact Center is a multi-channel communication platform that makes it easy to sell / service your customers. The offer is addressed primarily to business with intensive contact with the customer.
- Efficient and effective communication with customers
- Differentiated communication integration by phone, email, SMS, fax, voice SMS, Live Chat, Facebook, web form.
- IVR announcement system that informs and efficiently manages incoming calls to relevant departments of the company with information on queued position
- Queuing incoming calls and classifying them
- Monitoring of telephone traffic and consultants' conversations
- Registration of telephone calls, management of recordings
- Generating reports, analyzing data
- Automatic callback
The Contact Center allows you to:
- Providing information / troubleshooting
- Accepting orders
- Doing research
- Debt collection